Privacy Policy

PipeRocks CRM Data Protection and Privacy Policy

At PipeRocks CRM, we prioritize the privacy and security of our users. This comprehensive policy outlines our commitment to safeguarding your personal and business information, ensuring compliance with applicable laws and regulations, including those in the European Union (EU), the United States, and other jurisdictions. By using PipeRocks CRM, you consent to the collection, use, and storage of information in accordance with this policy.

1. Information We Collect

To provide our services and ensure a personalized experience, we collect various types of information, including:

a. Personal Identification Information

Account Information: Name, email address, business name, and phone number provided during registration or account creation.
Billing Information: Payment methods, billing address, and transaction history.
User Content: Information you upload, share, or enter into the CRM platform (e.g., customer details, notes, project data).

b. Usage Data

Activity Logs: We collect logs of your interactions with our platform, including the pages you visit, features you use, and usage frequency.
Device and Connection Information: Details about the device and browser you use to access PipeRocks CRM, including IP address, operating system, and device type.

c. Cookies and Tracking Technologies

Cookies: Small data files placed on your device to identify you when you return to our platform.
Web Beacons and Pixels: Used for tracking and gathering information about your usage patterns.

You can manage your cookie preferences through your browser settings; however, disabling cookies may affect certain functionalities of the service.

2. How We Use Your Information

Your data is utilized to provide, maintain, and improve our services, specifically for:

a. Service Delivery

Account Management: Creating and personalizing your user account to ensure access to all features of PipeRocks CRM.
Customer Support: Responding to inquiries, resolving technical issues, and providing assistance when needed.
Transaction Processing: Handling payments, billing, and invoicing related to your use of the CRM platform.

b. Communication

Promotions and Updates: Informing you about new features, updates, and promotional offers (with the option to opt out).
Service Notifications: Sending alerts and updates related to your account, including service changes, security alerts, and important notices.

c. Analytics and Improvements

Performance Analysis: Assessing platform performance, identifying usage trends, and improving CRM functionality.
Customization: Personalizing your experience by tailoring content and features to your preferences and usage history.

3. Data Confidentiality and Security Commitment

We will not share your private, confidential, or business-related information—including financial data, client data, and employee details—with any third party without your explicit consent, except for support inquiries where access is strictly limited to necessary personnel. Employees must obtain special permission to access your account, ensuring that such access is necessary for their role and bound by strict confidentiality agreements.

4. Third-Party Providers and Suppliers

We share your information with third-party providers and suppliers strictly for service delivery. These third parties are contractually bound to maintain the confidentiality and security of your data and are prohibited from using it for any purpose other than fulfilling their service obligations.

5. Limitations on Data Use for Marketing and Third-Party Services

We will not use your data—including confidential business information, client data, financial data, or employee information—for marketing purposes or to provide additional services from either PipeRocks CRM or third parties. Our sole purpose in collecting and processing your data is to provide you with the CRM services for which you have contracted.

6. Compliance with International Data Protection Regulations

Our data protection policies comply with relevant regulations, including:

General Data Protection Regulation (GDPR): Adhering to principles of lawful, transparent, and secure data handling.
California Consumer Privacy Act (CCPA): Respecting your rights under the CCPA, including access to and deletion of personal information.
Other Applicable Laws: Committed to following data protection laws in all jurisdictions where we operate.

7. User Rights Regarding Their Data

You retain full control over your data, including the rights to access, correct, and request deletion of your personal information. For these rights, contact us directly at help@piperocks.com.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal and contractual obligations. Once your data is no longer needed, we will securely delete or anonymize it.

9. International Data Transfers

Your data may be transferred and stored in servers located outside your country, including jurisdictions with different data protection laws. By using our services, you consent to such transfers, with appropriate measures taken to protect your privacy.

10. Data Breach Protocols

In the unlikely event of a data breach, we will promptly notify affected users and relevant authorities, taking immediate steps to mitigate potential damage.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it regularly.